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See ABTA & ATOL details

Like many reputable holiday companies we are ABTA registered, our ABTA membership number is 65310.

We also use ATOL protected tour operators. However if you wish to use a tour operator who is not ATOL protected then we will take our supplier failure insurance on your behalf.

For full details click here

Service
Financial Protection
Value
Awards

Excellent Customer Service

Customer service lies at the very heart of our business. Many businesses may say this but here are just some of the things we do to prove it.... 

All of our travel advisors have an average of 10-15 years' experience in the travel industry, and have personally visited a wide range of destinations and hotels they advise on. You will be allocated one of these experts who will help you throughout your enquiry, booking and afterwards.

Unlike other companies, once you have booked your holiday you can still speak to the same person. Whatsmore you can even speak to them at evenings and weekends.

Rated No1 Travel Agency on Trustpilot

To prove we have the best customer service we have been ranked no.1 for customer service out of more than 200 holiday companies in the UK. To read the latest reviews our customers please visit: http://www.holidaysplease.co.uk/trustpilot/

As a company we are continually working hard at maintaining our high customer service levels. We achieve this by listening to our customers and recording every review we receive on our website:- www.holidaysplease.co.uk/holiday-reviews

Financial Protection



We are members of ABTA (Number: 65310) which means you have the benefit of ABTA's assistance, code of conduct and some financial protection.

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection may not apply to all holiday and travel services. In these cases we will take out supplier failure insurance on your behalf to cover you for if the operator was to fail. Please ask us to confirm what protection may apply to your booking.

However having financial protection in place is only half the story. It's obviously best for companies not to become insolvent in the first place! Because of our significant repeat customer rate we do not spend as much money on marketing as other companies and the resulting low overheads allow us to cope with situations such as volcanic ash clouds, airline strikes and the suchlike. We have continued to grow, remain profitable and even thrive during the recession.

We are part of Hays Travel Ltd

Our head office address is Albion Court, 18-20 Frederick Street, Birmingham, B1 3HE (Company number: 04488333) ))). We are also a trading division of the £450m+ turnover Hays Travel Limited, 28 Olive Street, Sunderland, Tyne and Wear, SR1 3PE (Company number: 1990682).

ATOL certificates

If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.

Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate

 

Excellent value

Our holidays offer excellent value because we have access to all the major tour operators in the travel market. This ensures we remain independent and have the flexibility to provide you with the best holiday package to suit your specific needs and budget.

Also, without the expense of a high street store means that we can pass on more of this saving to you and offer some superb holidays for your budget. We also offer our customers many other complimentary perks and services such as our honeymoon gift list.

Would you like proof? Simply place an enquiry on the right and see how much we could save you on your next holiday. 

Over the last decade we are very proud to have won numerous awards for our success. The most celebrated was Online Travel Agency of the Year at the Travel Agent Achievement Awards. This award is selected from hundreds of travel agents all over the UK and nominated by our peers in the travel industry. We're very proud of our achievements so far and work hard to continue our growth and better ourselves year upon year. 

Holidaysplease Travel Awards

2013/14 Agent Achievement Awards Winner - Online Travel Agency of the Year

2012/13 Travel Trade Gazette Finalist - Online Travel Agency of the Year 

2012 If Only… Hays Independence Group – Agent of the Year

2012 Travel 2 Hays Independence Group – Agent of the Year

2012 Beachcomber Hays Independence Group – Agent of the Year

2011/12 Agent Achievement Awards Finalist - Online Travel Agency of the Year

2011 Kuoni Hays Independence Group – Agent of the Year

2011 Travel 2 Hays Independence Group – Agent of the Year

2011 US Airtours Hays Independence Group – Agent of the Year

2011 St Lucia Travel Agent Award Winner

2010/11 Agent Achievement Awards Winner - Online Travel Agency of the Year

2010 Caribtours - Best Newcomer 

2009 Kuoni Hays Independent Group - Agent of the Year

2009 Travel 2 Hays Independent Group - Agent of the Year

2008 Gold Medal - Recognition of Outstanding Support

2008 Virgin Holidays Hays Independent Group - Agent of the Year

2007 Travel 2 Hays Independent - Agent of the Year

2007 South African Travel Services Hays - Agent of the Year

2007 Gold Medal Hays Independent Group - Agent of the Year

2006 Thomas Cook Hays Independent Group - Agent of the Year

2006 Gold Medal – Recognition of Outstanding Performance

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Trust Pilot has over 7 million reviews from customers all over the world


As of 22nd May 2013 Holidaysplease is rated:

No.1 out of 214 in Travel & Holidays
No.1 out of 43 in Hotels

Online travel agency of the year 2013-14


Average rating 9.8/10

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