Excellent Customer Service
Customer service lies at the very heart of our business. Many businesses may say this but here are just some of the things we do to prove it....
All of our travel advisors have an average of 10-15 years' experience in the travel industry, and have personally visited a wide range of destinations and hotels they advise on. You will be allocated one of these experts who will help you throughout your enquiry, booking and afterwards.
Unlike other companies, once you have booked your holiday you can still speak to the same person. Whatsmore you can even speak to them at evenings and weekends.
Rated No1 Travel Agency on Trustpilot
To prove we have the best customer service we have been ranked no.1 for customer service out of more than 200 holiday companies in the UK. To read the latest reviews our customers please visit: http://www.holidaysplease.co.uk/trustpilot/
As a company we are continually working hard at maintaining our high customer service levels. We achieve this by listening to our customers and recording every review we receive on our website:- www.holidaysplease.co.uk/holiday-reviews
Financial Protection
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We are members of ABTA (Number: 65310) which means you have the benefit of ABTA's assistance, code of conduct and some financial protection.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection may not apply to all holiday and travel services. In these cases we will take out supplier failure insurance on your behalf to cover you for if the operator was to fail. Please ask us to confirm what protection may apply to your booking.
However having financial protection in place is only half the story. It's obviously best for companies not to become insolvent in the first place! Because of our significant repeat customer rate we do not spend as much money on marketing as other companies and the resulting low overheads allow us to cope with situations such as volcanic ash clouds, airline strikes and the suchlike. We have continued to grow, remain profitable and even thrive during the recession.
We are part of Hays Travel Ltd
Our head office address is Albion Court, 18-20 Frederick Street, Birmingham, B1 3HE (Company number: 04488333) ))). We are also a trading division of the £450m+ turnover Hays Travel Limited, 28 Olive Street, Sunderland, Tyne and Wear, SR1 3PE (Company number: 1990682).
ATOL certificates
If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.
Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate
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Excellent value
Our holidays offer excellent value because we have access to all the major tour operators in the travel market. This ensures we remain independent and have the flexibility to provide you with the best holiday package to suit your specific needs and budget.
Also, without the expense of a high street store means that we can pass on more of this saving to you and offer some superb holidays for your budget. We also offer our customers many other complimentary perks and services such as our honeymoon gift list.
Would you like proof? Simply place an enquiry on the right and see how much we could save you on your next holiday.
Over the last decade we are very proud to have won numerous awards for our success. The most celebrated was Online Travel Agency of the Year at the Travel Agent Achievement Awards. This award is selected from hundreds of travel agents all over the UK and nominated by our peers in the travel industry. We're very proud of our achievements so far and work hard to continue our growth and better ourselves year upon year.
Holidaysplease Travel Awards
2013/14 Agent Achievement Awards Winner - Online Travel Agency of the Year
2012/13 Travel Trade Gazette Finalist - Online Travel Agency of the Year
2012 If Only… Hays Independence Group – Agent of the Year
2012 Travel 2 Hays Independence Group – Agent of the Year
2012 Beachcomber Hays Independence Group – Agent of the Year
2011/12 Agent Achievement Awards Finalist - Online Travel Agency of the Year
2011 Kuoni Hays Independence Group – Agent of the Year
2011 Travel 2 Hays Independence Group – Agent of the Year
2011 US Airtours Hays Independence Group – Agent of the Year
2011 St Lucia Travel Agent Award Winner
2010/11 Agent Achievement Awards Winner - Online Travel Agency of the Year
2010 Caribtours - Best Newcomer
2009 Kuoni Hays Independent Group - Agent of the Year
2009 Travel 2 Hays Independent Group - Agent of the Year
2008 Gold Medal - Recognition of Outstanding Support
2008 Virgin Holidays Hays Independent Group - Agent of the Year
2007 Travel 2 Hays Independent - Agent of the Year
2007 South African Travel Services Hays - Agent of the Year
2007 Gold Medal Hays Independent Group - Agent of the Year
2006 Thomas Cook Hays Independent Group - Agent of the Year
2006 Gold Medal – Recognition of Outstanding Performance
