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Volcanic Ash - Customer Service

Sometimes the real test of a holiday company comes when dealing with a crisis. We ask all of our customers to review their holiday when they return. Here are ALL of the unedited reviews we received regarding the volcano interuption to flights and how we helped customers through the crisis:

15th Jul 2018

Easy to contact via email while abroad when anything issue like erupting volcanoes arose.

12th Oct 2017

Sonia was very helpful and goes the extra mile to ensure of a trouble free holiday. She gives good friendly advice . When the hype about the imminent volcanic eruption in Bali , Sonia phoned to check we were ok and to phone her if we needed anything..... Now that's what I call customer service .... Thank you Sonia and HOLIDAYS PLEASE ❤️

15th Jun 2011

after booking with tony we can just leave all hassel with him. was really worry about the flight called off due to the volcano ash but he assured that we can just re-book the hotel if needed. quick and easy! well done!

12th May 2010

excellent service, well informed in a difficult situation (volcanic ash) even out of hours. Would recommend me to anyone.

10th May 2010

Cathy's help and support was invaluable, not only did she do lots of leg work from our rather vague initial brief but then was happy to keep searching to get to our final booking. As our holiday was affected by the volcanic ash cloud, Cathy worked extremely hard to find us an alternative which proved to be fabulous. She was also very proactive is speaking with the tour operator to ensure we were getting the most up to date information.

8th May 2010

Lorraine was very helpful, and came up with options when the volcano erruption was going to interupt our booking.

6th May 2010

We had to change our plans due to the volcanic ash situation. Michelle was available at all times and kept me contantly updated. We managed to re book for the week after. First class service as always

1st May 2010

Damyon was very helpful, calling us to make sure we could get home when there was complication with the flights due to the volcano.

30th Apr 2010

All arrangements made by Karina went, as always, like clockwork but, we were delayed on our return by a number of days due to the Icelandic Volcano however, Karina kept in touch and has helped us with advice on how to make a claim. Thank you as always


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