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Coronavirus (COVID-19) - Information

Here is our advice on the current coronavirus (COVID-19) situation:-

Current information

At the time of writing, the UK foreign office is advising against all but essential travel to all countries. The latest position is always updated at:-

Foreign Office - Coronavirus advice

It is highly unlikely that you are going to be travelling while this advice is in place. Not least because your travel insurance will probably be invalid if you travel against government advice.

If you want to cancel your holiday before your departure date

Leading up to your departure date normal booking terms and conditions apply because in theory government advice could change tomorrow and your holiday could still proceed. No matter how unlikely it seems at the moment!

So if you were to cancel your holiday prior to departure (or refuse to pay your balance for example) then you could lose your deposit and/or end up paying cancellation charges.

If the operator has cancelled the holiday though then it's a different story. See below.

If the operator cancels the holiday

As your departure date approaches it is likely that the tour operator is going to cancel your holiday if the foreign office is advising against all but essential travel. If the operator does cancel your holiday then they are likely to offer you the chance to reschedule your holiday or they might offer you a credit note to use against future bookings. Some operators are offering credits that are bigger then the value of the holiday you booked.

If you have booked a package holiday (eg flights and accommodation) you are within your rights to accept this offer or to get a cash refund for what you paid for the holiday.

What happens if the tour operator goes bust?

If you have booked a package holiday with an ATOL protected operator (which is more than likely) and if you have a booking yet to depart and the operator goes bust, then the government (through the CAA) will refund any money that you have paid.

If the tour operator goes bust while you are overseas then the government will arrange to bring you home at no cost.

If instead of a current booking with an operator you have a credit note for your previous booking then it is not clear whether the government are going to cover these should the operator go bust. ABTA say that they should be enforceable but the CAA have been more circumspect about this. At the time of writing both ABTA and the CAA are trying to get clarification from the government. So you might decide that it is best to rebook your holiday for a different date rather than getting a credit note. If you have a future package holiday booking with an ATOL protected operator then you will be covered.

Will my travel insurance cover me if I cancel because of Coronavirus?

You have to check the small print of your policy very carefully. Some will cover you and some won’t. If it doesn’t, then you may be able to buy an extension to cover it. If they don’t offer an extension then you might want to take out a new policy with another company, cancel your original policy and get a refund for the unexpired term.

It is worth noting that insurance companies may be changing their policies as we write this and so getting the right policy sooner rather than later may be advisable.

Should I be booking a holiday right now?

Obviously you can't travel at the moment but it is hoped that later in 2020 and certainly in 2021 things will be back to normal .... and boy will we need a holiday by then!

There are some great deals around at the moment and remember if you book a package holiday with an ATOL protected operator then your future booking will be financially protected.

We have found holidays with the most flexible booking conditions at:-


However, it is of course completely your decision and we are here to help as much or as little as you like!

Coronavirus (COVID-19) - Information

Coronavirus (COVID-19) - Information

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